Last updated: 14/09/2025
Egypt Tour Pro respects your privacy. This Privacy Policy explains what personal data we collect, how we use it, how we protect it, and the choices you have. We are a Destination Management Company (DMC) in Egypt, organizing tailored trips since 2015. By using our website and services, you agree to the practices described here.
1) Who We Are
- Company: Egypt Tour Pro
- What we do: We design and operate itineraries for individuals, families, and groups across Egypt, coordinating hotels, tours, transfers, and related services through trusted local partners.
2) Data We Collect
2.1 Information You Provide
- Contact details: Name, email, phone number, country of residence.
- Booking details: Travel dates, accommodation preferences, passenger information, special requests (dietary needs, bedding), and copy details required by suppliers.
- Payment information: Method, transaction identifiers, billing details. We do not store complete card numbers; payments are processed via secure payment gateways.
- Communications: Messages via forms, email, WhatsApp, live chat, or social media.
2.2 Information Collected Automatically
- Usage data: Pages viewed, time on site, referring URLs, clicks on tours or itineraries.
- Device and log data: IP address, browser type/version, device type, operating system, approximate location (city/country).
- Cookies and similar technologies: See our Cookies page for details and controls.
2.3 Information from Third Parties
- Suppliers: Hotels, airlines, cruise lines, and tour operators may share booking-related confirmations or updates.
- Marketing and analytics partners: Campaign performance metrics, audience insights, and referral data.
3) How We Use Your Data
- To deliver services: Create quotes and itineraries, manage bookings, process payments, and provide trip support.
- Customer care: Respond to inquiries, schedule changes, service updates, and after-trip assistance.
- Personalization: Recommend trips, content, and offers aligned with your interests and preferences.
- Improvement and analytics: Analyze site performance and service quality to enhance user experience.
- Security and fraud prevention: Detect, prevent, and investigate fraudulent or unauthorized activity.
- Legal compliance: Meet regulatory obligations, tax, accounting, and record-keeping requirements.
- Marketing: With consent where required, send updates, deals, and travel inspiration from Egypt Tour Pro. You can opt out anytime.
4) Legal Bases for Processing
Depending on your jurisdiction and interaction with us, we rely on:
- Contract performance: To provide requested travel services.
- Legitimate interests: To operate and improve our services, ensure security, and communicate essential updates.
- Consent: For non-essential cookies, certain marketing communications, and where required by law.
- Legal obligation: To comply with applicable laws and regulations.
5) Sharing Your Data
We share data only as necessary to deliver and support your trip:
- Service providers: Hotels, airlines, transport providers, guides, and activity operators to fulfill bookings.
- Payment processors: To securely process transactions and prevent fraud.
- IT and analytics partners: Hosting, CRM, email, analytics, and advertising services under data-processing agreements.
- Authorities: Where required by law, court order, or to protect our rights and users.
We do not sell your personal data.
6) International Transfers
As a DMC operating in Egypt with global travelers, your data may be transferred and processed in countries other than your own. We take appropriate safeguards to protect your data during such transfers and work with reputable providers that use industry-standard protections.
7) Data Retention
We keep personal data only for as long as necessary:
- Bookings and invoices: Retained for the period required by accounting and tax laws.
- Inquiries without booking: Retained for a reasonable time to assist with follow-ups.
- Marketing data: Retained until you opt out or your consent is withdrawn.
When data is no longer needed, we securely delete or anonymize it.
8) Your Privacy Rights
Depending on your location, you may have the right to:
- Access your personal data.
- Rectify inaccurate or incomplete data.
- Erase your data, subject to legal or contractual obligations.
- Restrict or object to certain processing.
- Portability of the data you provided in a structured format.
- Withdraw consent where processing is based on consent.
To exercise these rights, contact us at [Insert email]. We may need to verify your identity before fulfilling your request.
9) Cookies and Tracking Technologies
We use essential, performance, functional, and advertising cookies to operate our website, measure performance, and personalize experiences. You can manage preferences via our cookie banner or browser settings. For full details, see our Cookies page.
10) Security
We implement administrative, technical, and physical safeguards to protect personal data, including encryption in transit, access controls, and secure hosting. No method of transmission or storage is completely secure, but we continually improve our protections and vet our providers.
11) Communications Preferences
- Transactional emails and messages: Booking confirmations, itinerary updates, and service notices are essential and will be sent regardless of marketing preferences.
- Marketing communications: You may opt in or out via unsubscribe links, account settings, or by contacting us.
12) Children’s Privacy
Our services are intended for adults and families booking travel. We do not knowingly collect personal data from children without parental or guardian consent. If you believe a child has provided personal data, contact us to remove it.
13) Third-Party Links
Our website may include links to partner or third-party sites. We are not responsible for their privacy practices or content. Review their policies before providing personal data.
14) Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect when posted to this page with an updated date. Significant changes may be communicated via email or on-site notice.
